Warranty information for EZ Boilers LLC Models :
EZ-Classic and EZ-Pro
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Limited Warranty
EZ Boilers LLC
EZ-Classic and EZ-Pro
Who is covered
This limited warranty covers only the original purchaser of the product. The limited warranty is not transferable to subsequent owners or purchasers of this product.
What is covered
The stove has a one (1) year workmanship warranty.
The stove has a five (5) year corrosion warranty on the water jacket only.
What is not covered
Lack of maintenance is the leading cause of outdoor stove failure. The two leading causes of failure are creosote corrosion, and water chemical additive neglect. Corrosion in the firebox occurs when creosote is absorbed into an undisturbed ash line. Corrosion in the water jacket occurs when the levels of sodium nitrite additive to the water are not properly maintained. Consult the “Corrosion Prevention” page on our website for guidance. Click here
This warranty does not cover corrosion of the firebox caused by improper maintenance.
This warranty does not cover damage to plate heat exchangers caused by poor water quality.
This warranty does not cover electrical parts.
This warranty does not cover damage caused by the user’s failure to properly operate and maintain the unit as outlined in the owner’s manual and the company website, ezboilers.com.
This warranty does not cover damage due to overheating of the stove.
What will void this warranty
Any unauthorized modifications to the stove will void this warranty.
Failure to maintain proper levels of sodium nitrite in the water tank resulting in premature corrosion of the water jacket will void the warranty.
Failure to protect the firebox from rust during the off season will void the warranty: at the end of the heating season, thoroughly scrape the inside of the firebox clean and spray it down with kerosene, PB Blaster, or something else that will prevent rusting.
How to obtain services
Simply contact us to discuss the problem. Call (231) 823-2499 or use the contact form on our website. If we determine that your claim is valid, we will either repair the stove, or replace it if necessary.
No other express warranty applies
This warranty is the sole and exclusive warranty. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of EZBoilers LLC.
Limitation on liability
EZBoilers LLC shall not be responsible for any incidental or consequential damages to persons or property. Please observe proper safety precautions at all times. Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.
For comparison purposes, here are 2 warranties from competitors, with items of particular interest highlighted in red. One is a 20-year limited warranty, the other a 25-year limited warranty.
Crown Royal 20 year highlighted warranty
You will note that even though it is called a 20-year warranty, the loading & heat exchanger door, ash pan, door gaskets and ceramic moldings, all integral parts of the stove, are only warranted for ONE year. The 5-year warranty on the shaker grates is voided if the company decides damage was caused by ash corrosion. Since they are constantly exposed to ashes, that would be an easy claim for the company to make. And the company can claim that “the use of unauthorized fuels or abuse” by the customer voids the warranty completely.
Central Boiler 25 year highlighted Warranty
If the customer doesn’t send the warranty registration form to the company within 10 days of taking possession, the 25-year warranty automatically becomes a 1-year warranty. Seems a bit unreasonable for a company that claims to care about its customers. You will note that labor costs are not covered after year 5. Considering that labor is likely to be the biggest expense of a repair, that is an awfully big concession. The warranty is void if the company determines that maintenance was improper, or if it determines that fuel other than wood was ever used. Of extreme importance to note is that the customer is the one who has to pay to ship the stove back to the factory for repairs, AND to have it shipped back to their home.
Here is one customer’s experience with their 25-year warranty:
EZ Boilers LLC is not claiming that our warranty is far superior, or that these other companies are trying to take advantage of their customers. We are simply pointing out that offers of a 20-year, or 25-year, or Lifetime Warranty are mere sales gimmicks, loaded with escape clauses for the companies issuing them. We know that the real key to stove longevity is educating our customers about the proper operation and maintenance of their stove. We don’t want to sell you 3 or 4 stoves over the next 20 years. One well maintained stove is all you need for that time period.