After having brand X for many years and finding cracks in the water jacket this season, I investigated a replacement with almost every wood fired boiler available to heat 3,000 square feet. After calling many manufactures to speak to someone that knew the product I found the common reply was “You will need to call a distributor”. Can I speak to an engineer? “You will have to call a distributor”. So, I did. Only to find they had a somewhat arrogant attitude regarding pricing and installation “secrets”. I have thirty years of wood fired heating experience and found I was spoken to like an idiot.
I then came across EZBoiler. I called and spoke to Tim for over 45 minutes explaining my prior experience and what I was looking for. Tim was a breath of fresh air. He listened to my questions and provided details to each question. Without further delay I gave him an order for a unit. Tim shared he was passing through my area and could deliver it within four days AND set in place. Tim arrived on-time and actually aided me in placing the foundation blocks to match the new boilers footprint. He placed the unit and again went over the care and maintenance details. Tim said what he would do, and did what he said he would do.
We have fired our new boiler to find it performs exactly as Tim stated is should and would. We are holding 180f with seasoned hardwoods. The EZBoiler actually uses 20-30% less wood as comparable units costing 2X the cost.
Many thanks Tim and EZBoiler for the professional personal service, great value and a quality product.
George Flanik