I live in central Indiana and I am A first time wood boiler owner/user. After talking to a few co-workers who have wood boilers, I decided to do research on wood boilers. After talking to several different dealers that could not answer all the questions I had and was wanting a lot of money for their product I reached out to EZ boiler. There was not an answering machine Tim answered the phone. We talked and he answered all my questions with very good answers. I then waited a week or two then called him back and made the order for the EZ boiler Pro and the accessory kit. Without asking for any money down he sent the accessory kit. It arrived like 2 days later. That gave me the opportunity to get everything buried and ready to go when Tim delivered the unit two weeks later. He set the unit in place and went over everything without looking rushed. I fired my unit up this past weekend, I must say that I am very pleased on how easy everything is and how much heat this puts out. I have a 2500 sqft house and a 1200 sqft shop.More to come later this winter.