I called Tim about a month ago acquiring about boiler from him. He answered on my first attempt and I talked to him my whole 30 min lunch! He was very informative and answered all my questions. When him and his wife delivered my 5000 sq unit he spent 2 hours with me explaining everything and making sure I was confident in what I needed to do and know. He also stated if I forgot something we talked about to call at any time. I installed and hooked up my boiler all myself I am a D.I.Y person. It took me a month. During that time not only did Tim answer my call or text at almost any time of day to help me out or explain something but it was always him on the other end. I feel I got a great deal for a great quality product. I highly recommend looking into EZ Boilers.com you wont regret it.